Brokerage Sales Manager – Brokerage Department

Key Responsibilities

Sales Leadership

• Develop and implement comprehensive sales strategies to achieve and exceed revenue and profitability goals.

• Recruit, train, and manage a team of high-achieving sales representatives to continue growing and succeeding.

• Foster a positive, collaborative team environment that motivates employees to deliver their best work.

Client Acquisition and Relationship Management

• Pursue new business opportunities for company growth in the customer base through outreach to shippers, manufacturers, and other freight stakeholders.

• Meet the customers' requirements with freight solutions to maintain good relationships with clients.

• Serve as a contact for key, high-value clients to ensure customer satisfaction and loyalty through the provision of exemplary service.

Strategic Planning

• Conduct market research to determine emerging trends, competitive activity, and client demands.

• Assist the senior management in developing long-term sales plans in line with the company's mission and growth objectives.

• Design and execute customer retention strategies to ensure repeat business and profitability.

Performance Tracking

• Track individual and team performance using KPIs like revenue growth, customer acquisition, and retention.

• Analyze sales metrics for the purpose of highlighting areas for improvement and further growth opportunities.

• Present updates on regular performance to senior leadership, supplemented with actionable recommendations for improvement.

Operational Collaboration

• Liaise with the operations team for seamless communication at the sales, dispatch, and logistics levels.

• Coordinate with the procurement teams and carriers for strategy formulation towards carrier capacity utilization/optimization to ensure price competitiveness.

• Collaborate with the marketing department for promotional materials, campaigns, events, and communications that support business development efforts and sales.

Compliance and Reporting

• Comply with corporate guidelines on all sales activity, industry-related regulations, and client-specific guidelines.

• Record customer interactions, agreements, and performance metrics accurately in the company CRM system.

• Write detailed reports on sales activities, market trends, and forecasts to a level that informs strategic decisions.

Job Requirements

• Education and Experience

  Bachelor’s degree in Business Administration, Sales, Logistics, or a related field (preferred).

  Minimum of 3-5 years of experience in sales within the freight brokerage, transportation, or logistics industry.

  Proven track record of meeting or exceeding sales targets in a competitive environment.

• Skills and Competencies

  Strong understanding of freight brokerage operations, including carrier networks, load boards, and customer engagement.

  Exceptional communication, negotiation, and relationship-building skills.

  Analytical mindset with the ability to interpret data, identify trends, and implement effective sales strategies.

  Proficiency in CRM software, Microsoft Office Suite, and logistics management systems.

• Leadership and Teamwork

  Ability to lead and inspire a team, fostering a culture of collaboration, accountability, and excellence.

  Strong conflict-resolution and problem-solving skills, ensuring smooth operations and client satisfaction.

  Flexibility to adapt to the fast-paced and dynamic nature of the freight industry.

• Additional Requirements

  Availability for occasional travel to meet with clients, remote employees, and to participate in training sessions.

  Knowledge of industry regulations, compliance standards, and emerging logistics technologies.